How to Measure CSAT And Why it Matters For Your Social Media Campaign
Find out how to measure CSAT scores and how it can help you improve customer satisfaction levels on social media.
Jessica Day is the Senior Director for Marketing Strategy at Dialpad, a leading platform for offering modern phone systems for business that takes every kind of conversation to the next level—turning conversations into opportunities. Jessica is an expert in collaborating with multifunctional teams to execute and optimize marketing efforts, for both company and client campaigns. Jessica has also written for domains such as Cleverism and Neal Schaffer. Here is her LinkedIn.
Find out how to measure CSAT scores and how it can help you improve customer satisfaction levels on social media.
Learn about what social shopping is and its relevance to businesses today. Discover how you can use it with your social media to attract and retain customers.