logo

What is Average response time?

The average response time is the amount of time it takes for a customer care/representative to respond to a message from a customer. This metric is important because the average response time can gauge how quickly someone responds to messages. The Average response time can compare different platforms or channels. A good response time would be under 24 hours.

Additional Social Media Terms

START A FREE 7-DAy TRIAL

CONNECT to A Social Platform TO GET STARTED

CONNECT ONE OF THE FOLLOWING PLATFORMS TO GET STARTED

Buffer

Facebook

Hootsuite

Facebook

Instagram

LinkedIn

Twitter