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What is Social customer service?

Social media customer service is using social media tools to resolve customer questions or concerns. Social customer support is highly effective because it allows customers to reach your team on the platforms they already use. It turns social network posts into cases or leads. Social media customer allows inbound and outbound social posts to appear in the case of history, making it easy to follow conversations on various social platforms from any device.

Additional Social Media Terms

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CONNECT to A Social Platform TO GET STARTED

CONNECT ONE OF THE FOLLOWING PLATFORMS TO GET STARTED

Buffer

Facebook

Hootsuite

Facebook

Instagram

LinkedIn

Twitter